FAQ

Ordering and shipping

When will my order arrive?

Everything is made after you order. Production usually takes 2 to 5 business days. Standard shipping then takes about 3 to 5 business days, and express about 1 to 2. Orders with several items may arrive in separate packages.

How much is shipping?

Standard shipping is free on orders of $70 or more. Under $70, it depends on what’s in your order and is shown at checkout before you pay. Full details are in our shipping policy.

Do you ship outside the US?

Not yet. We currently ship to US addresses only.

Can I change or cancel my order?

Email us as soon as possible. Because production starts quickly, we can only change or cancel an order before it goes into production.

Sizing

How do your shirts fit?

Every product page has a size guide with measurements in inches. Unisex tees and tanks have a relaxed fit; women’s tees and racerbacks are fitted, so size up for a looser fit. Kids’ sizes are listed by age.

What if it doesn’t fit?

Since each item is made just for you, we can’t take returns or exchanges for size or change of mind. Lay a shirt you love flat, measure it, and compare it with the size guide before you order.

Returns and problems

My item arrived damaged or misprinted.

We’ll make it right. Email us within 30 days of delivery with your order number and a photo, and we’ll send a free replacement or refund that item. You don’t need to send it back. See our return and refund policy.

Products

How does the ZIP code tee or trucker work?

Pick your ZIP on the product page and the photo changes to show it. We make every Boca Raton ZIP: 33431, 33432, 33433, 33434, 33486, 33487, 33496 and 33498.

How should I wash my shirt?

Turn it inside out, wash cold on a gentle cycle and tumble dry low or hang dry. Don’t iron over the print. Hats and the ornament are spot clean only.

Are you affiliated with the City of Boca Raton?

No. bocaraton.me is an independent brand owned by Broadpeak Media LLC.

FAQ